1. What personal data we collect

When you use Verdis, we may collect the following categories of personal data:

• Account information: your name, email address, password (hashed — never stored in plain text), and county.
• Profile data: for coaches — your bio, qualifications, photos, availability and pricing. For golfers — your skill level, goals, and handicap if provided.
• Booking data: details of lessons booked, including date, time, coach, session type and notes.
• Payment data: none today — Verdis does not process payments, so we hold no card details or payout history. If online payment launches, card processing will be handled by a PCI-compliant provider and never stored by Verdis, and this policy will be updated first.
• Communications: messages sent between golfers and coaches via the Verdis messaging system.
• Notification subscriptions: if you turn on push notifications, we store the delivery address your browser issues for that device (and a rough device label) so we can send you booking and message alerts. Turning notifications off, or logging out on that device, removes it.
• Reviews: if you leave a review of a coach, we collect your rating, what you wrote, and the lesson it relates to. The review is published on that coach's public profile, shown with your first name and last initial. We keep a record of which account wrote it — see retention below for why.
• Technical data: IP address, browser type, device type, and pages visited, collected automatically when you use the platform.

2. How we use your personal data

We use your personal data for the following purposes, each based on a lawful legal basis under GDPR:

• To provide the service (contractual necessity): processing booking requests, enabling messaging between coaches and golfers, and showing you your bookings and their status.
• To improve the platform (legitimate interest): analysing usage patterns to fix bugs, improve features and optimise search results.
• To communicate with you (contractual necessity / consent): sending important service notifications, and — with your consent — promotional emails about new features or offers.
• To review coach profiles (contractual necessity / legitimate interest): our team reviews and approves every coach profile before it is listed publicly. Credentials (such as a PGA membership number) are recorded as the coach declares them — we do not yet independently verify them.
• To detect fraud and abuse (legitimate interest / legal obligation): monitoring unusual activity to protect users and the platform.
• To comply with legal obligations: retaining records as required by applicable tax and accounting law.

We will never use your data for automated decision-making that produces significant legal effects without human oversight.

3. Third-party services

Verdis uses a small number of trusted third-party services. Each has their own privacy policy and data processing agreements in place with us:

• Payments (planned): Verdis does not process payments today. If online payment launches, card transactions will be handled by a PCI-DSS-compliant payment provider, never stored by Verdis — this section will name that provider before it goes live.
• Google Fonts: We load fonts from Google's CDN, which may log your IP address. No personal data is shared with Google beyond this.
• Analytics — Plausible: We use Plausible Analytics, a privacy-first analytics tool hosted in the EU, to measure aggregate site usage (pages visited, referral source, country, and key actions such as sign-ups). Plausible sets no cookies and stores no personal data — visits are anonymised and aggregated, and cannot be traced back to you as an individual.

We do not sell, rent or share your personal data with any third party for marketing purposes. Ever.

4. Cookies and tracking

Verdis uses the following types of cookies:

• Strictly necessary cookies: Required for the platform to function — for example, to keep you logged in. These cannot be turned off.
• Functional cookies: Remember your preferences such as your last search filters or viewed coaches.
• Analytics cookies: none. Our analytics tool (Plausible) is cookie-free — it sets nothing on your device and collects only anonymised, aggregated usage data.

As configured today, Verdis sets only strictly-necessary storage (your login session) and functional preferences, and our analytics sets no cookies at all — no consent banner is required for any of these, so we don't show one. If we ever add non-essential cookies, we will ask for your consent before setting them and update this notice first.

5. Your rights under GDPR

Depending on where you live, you have rights over your personal data under applicable data-protection law (such as the UK GDPR and the EU GDPR). These are not just formalities — we take them seriously:

• Right of access: You can request a copy of all personal data we hold about you.
• Right to rectification: You can ask us to correct any inaccurate data we hold.
• Right to erasure ("right to be forgotten"): You can ask us to delete your account and all associated personal data, subject to legal retention requirements. Deletion isn't self-serve yet — email jordan@verdis.io from your account address and we will action it within 30 days, including removal from our backups.
• Right to restriction: You can ask us to pause processing of your data while a dispute is resolved.
• Right to portability: You can request your data in a structured, machine-readable format (JSON or CSV).
• Right to object: You can object to processing based on legitimate interests at any time.
• Right to withdraw consent: Where processing is based on consent (e.g. marketing emails), you can withdraw at any time via the unsubscribe link or your account settings.

To exercise any of these rights, contact us at jordan@verdis.io or use the form on our Contact page. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data-protection regulator, if you believe we have handled your data incorrectly — at ico.org.uk or on 0303 123 1113. See section 9 below for how to complain to us first.

6. Data retention

We keep your data for as long as your account is active, plus the following periods after deletion:

• Booking records: retained for up to 6 years, in line with the limitation period for contract claims in Northern Ireland (Limitation (Northern Ireland) Order 1989). There is no payment data today, as Verdis takes no payments.
• Messages: Deleted within 90 days of account deletion
• Reviews: Kept while published. The review text may remain after you delete your account, shown without your name. We keep the record of who wrote it rather than anonymising it completely — under Northern Irish law a coach who believes a review is untrue has the right to pursue its author, and destroying that link would leave them able to pursue only us. See the review policy.
• Technical/server logs: Deleted after 90 days

7. Children's privacy

Verdis accounts are for adults (18+). We don't offer child logins: lessons for under-18s are arranged and managed through a parent or guardian's account, so a child never messages a coach directly and there are no unmonitored coach-to-child conversations. If you believe a child has created an account or provided us data, contact us at jordan@verdis.io and we'll remove it promptly.

Any safeguarding concern can be reported from the conversation (the Report button) or by emailing us — we review safeguarding reports quickly.

8. How to contact us about your data

The data controller for Verdis is:

For urgent data protection concerns, you can also use the contact form and select "Privacy or data" as your enquiry type.

9. Data protection complaints

If you're unhappy with how we've handled your personal data, complain to us first — we take it seriously and it's usually the fastest route:

• How: email jordan@verdis.io with "Data protection complaint" in the subject, or use the contact form and select "Privacy or data".
• What happens: we acknowledge your complaint within 30 days, investigate it, and tell you the outcome.
• If you're still unhappy — or at any time — you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. You don't need our permission, and complaining to us first is not a legal requirement.

1. Using Verdis

Verdis is operated by TEEUP GOLF & LEISURE LTD, trading as Verdis — a company registered in Northern Ireland, company no. NI741645, registered office 192a Upper Malone Road, Belfast BT17 9JZ ("we", "us", "our"). By accessing or using Verdis, you agree to these Terms & Conditions. If you do not agree, please do not use the platform.

Verdis is a marketplace that connects golfers ("students") with golf coaches ("coaches"). We are not a golf coaching service ourselves — we provide the technology platform that facilitates the connection, and the lesson contract is between you and your coach.

• You must be 18 or over to hold a Verdis account. Lessons for under-18s are arranged and managed through a parent or guardian's account — juniors don't create their own logins or message coaches directly.
• You must provide accurate information when registering.
• You are responsible for maintaining the security of your account and password.
• You may not use Verdis for any unlawful purpose or in violation of these terms.

2. Your account

You may register as a golfer, a coach, or both. Each account type has different features and responsibilities as described below.

• You may only have one account per person. Creating multiple accounts to manipulate reviews or search rankings is prohibited.
• Verdis reserves the right to suspend or terminate any account that violates these terms, at our sole discretion, with or without notice.
• You can request deletion of your account at any time — deletion isn't self-serve yet, so email jordan@verdis.io from your account address and we'll action it within 30 days, including removal from our backups. Data retention after deletion is governed by our Privacy Policy.

3. Bookings

Booking on Verdis works by request and confirmation. When a golfer requests a time and the coach confirms it, a binding agreement is formed directly between the golfer and the coach. Verdis is not a party to that agreement and takes no payment for it.

• You request a time from the coach's diary and add a note about what you want to focus on. The coach confirms — usually the same day. The slot is held while they decide.
• You'll see the request, and the coach's confirmation, in your Verdis account and message thread.
• Please arrive on time. If you can't make it, cancel and message your coach as early as you can — it's their working day you're changing.
• Any changes to lesson details (time, location, format) are agreed between golfer and coach via Verdis messages.

4. Payments

Verdis does not currently process payments. You pay your coach directly, and the price you see is the price you pay.

• Coaches set their own prices, shown on their profile in the currency stated there. That price is what you pay — Verdis adds no service fee on top.
• You pay the coach directly, once they've confirmed — at the lesson, using whatever method they accept (for example cash, bank transfer or card).
• Because no money passes through Verdis, there is no Verdis payout, and no card details are collected by us.
• Roadmap: online payment is planned. If it launches, a commission may apply to bookings Verdis sources for a coach — never to a coach's own clients — and any rates will be shown in writing before they take effect. These terms will be updated before any such change.

5. Cancellations & refunds

Because no payment is taken through Verdis, there is nothing for Verdis to refund — cancellation is about respecting your coach's time.

• If you need to cancel: cancel the booking from your account and message your coach, giving as much notice as you can.
• If your coach cancels: you'll see it in your bookings and can rearrange or request another time. As nothing was paid up front, there's nothing to refund.
• No-shows: please don't — it's a wasted slot for your coach (or a coach who didn't turn up for you). Repeated no-shows may lead to an account review.
• Anything to do with money for a lesson is between you and your coach, since you pay them directly.

When online payment launches, a clear cancellation and refund policy for prepaid bookings will be published here first.

6. Coach responsibilities

By joining Verdis as a coach, you agree to the following:

• You will accurately represent your qualifications, experience and specialities on your profile.
• You will honour all bookings confirmed through Verdis unless a genuine emergency prevents you.
• You will maintain appropriate insurance cover for golf coaching activities.
• You will conduct lessons in a safe, professional and respectful manner.
• You are responsible for your own tax obligations on income earned. Your booking history is visible in your Verdis account; because golfers pay you directly, your own records remain the record of what you were paid.

7. Golfer responsibilities

By booking through Verdis as a golfer, you agree to:

• Arrive on time for your lesson and bring any equipment noted in your booking.
• Treat your coach and their venue with respect.
• If you review a coach, base it on a lesson you actually had, and describe it accurately. Inventing a review, paying for one, or writing one about a coach you have never been taught by is prohibited — and under the Digital Markets, Competition and Consumers Act 2024 it is unlawful. See the review policy for what we will and will not remove.

8. Content you post

This section covers anything you write that other people can see: reviews, posts on a coach profile, and messages.

You keep what you write. You own your own words. By posting them on Verdis you give us permission to show them on the platform — that is all we use them for. We do not sell them or licence them to anyone else.

What is not allowed. Do not post anything that is untrue about a real person, abusive, threatening, discriminatory, obscene, someone else's private information, or someone else's work passed off as yours. Do not post a review of a lesson you did not have, and do not ask anyone else to.

What we will remove. We remove content that is unlawful, false, abusive, or has nothing to do with the lesson it claims to describe. We also remove anything a court or the police tell us to.

What we will not remove. We will not take down a review because it is negative, because it is inconvenient, or because the coach has asked us to. A critical but honest account of a real lesson stays up. Coaches get a public right of reply instead, and it is limited to one reply per review so that the exchange does not become an argument. A coach cannot edit or delete a review, and neither can they pay us to.

How to report something. Every review, post and conversation has a Report control. Tell us which one and what is wrong with it — if you are saying it states something false, tell us specifically what is false, because that is the part we have to assess. Reports reach a real person. We aim to decide within 72 hours, and faster where the content is clearly unlawful or a safeguarding concern. We will tell you what we decided.

If we remove something you wrote. You will be able to see that it was removed, and you can reply to us to contest it.

The review policy sets out how reviews work in full.

9. Limitation of liability

Verdis is a technology platform. We are not responsible for the quality, safety or outcome of any golf lesson delivered by a coach listed on our platform.

• To the extent permitted by law, Verdis's total liability to you for any claim shall not exceed the total fees (if any) you have paid to Verdis in the 3 months preceding the claim.
• Verdis is not liable for any indirect, consequential or special damages.
• We do not guarantee that the platform will be available 100% of the time, though we aim for high availability.

Nothing in these terms limits liability for death, personal injury, or fraud caused by our negligence.

10. Disputes

If a dispute arises between a golfer and a coach, we encourage you to resolve it directly via Verdis messages. If that fails:

• Either party may contact us at jordan@verdis.io and we'll do what we reasonably can to help. Because no money passes through Verdis today, anything paid for a lesson is between you and your coach — there is nothing for Verdis to refund.
• These terms are governed by the law of Northern Ireland, and the courts of Northern Ireland have jurisdiction over any dispute arising from them. If you are a consumer living elsewhere in the UK or in the EU, this doesn't take away protections or rights to bring proceedings that your local law gives you.

11. Changes to these terms

We may update these Terms & Conditions from time to time. When we make significant changes:

• We will notify registered users by email at least 14 days before the changes take effect.
• The updated version will be available on this page with the revised effective date.
• Continuing to use Verdis after changes take effect constitutes acceptance of the new terms.

For questions about these terms, contact us at jordan@verdis.io or use our contact form.

1. Who can leave a review

You can review a coach if all of the following are true:

• You have a Verdis account and you are signed in.
• You booked a lesson with that coach through Verdis.
• The lesson has finished.

That is the only route in. There is no way to review a coach you have not been taught by, no way to review from a link, and no way for a coach to add a review on someone's behalf. This is enforced by the platform itself, not by us checking afterwards.

You can review each lesson once. If you have ten lessons with the same coach you can leave ten reviews — one per lesson — because each one describes a different afternoon.

2. What a review shows

A rating out of five, what you wrote, the date, and your first name with your last initial. Your full name, email address and phone number are never shown.

A coach's average rating only appears once they have at least three reviews. Below that we show the individual reviews and no average — one review is not an average, and presenting it as one would flatter or damage a coach on almost no evidence.

3. Editing and withdrawing your own review

You can change your review or take it down at any time, from the lesson in your account. An edited review is marked as edited.

4. The coach's reply

A coach can reply once to each review, publicly, under the review. That is the whole of what a coach can do about a review.

A coach cannot edit a review, hide it, delete it, or ask us to do any of those things because it is unflattering. They cannot pay for a better rating, and there is no arrangement — paid or otherwise — that changes which reviews are shown or the order they appear in.

5. What we remove

We remove a review if it:

• states something about a person that is untrue;
• is abusive, threatening, or discriminatory;
• reveals someone's private information;
• is not about a lesson — advertising, spam, or an unrelated grievance;
• is unlawful, or a court or the police require its removal.

6. What we do not remove

We do not remove a review because it is negative. A critical but honest account of a real lesson stays up, however much the coach dislikes it, and however much we might prefer a tidier page.

This is not only a principle. Suppressing genuine negative reviews, or publishing invented positive ones, is unlawful under the Digital Markets, Competition and Consumers Act 2024. A platform that quietly deletes bad reviews on request is breaking the law, not doing its coaches a favour.

The distinction we apply is between an opinion and a statement of fact. "I did not think the lesson was worth the money" is an opinion and it stays. "He is not a qualified coach", when he is, is a statement of fact that is untrue, and that comes down.

7. Reporting a review

Every review has a Report control. Anyone signed in can use it, and coaches can report reviews written about them.

Tell us which review and what is wrong with it. If you are telling us it states something false, say specifically what is false — that is the part we have to assess, and a report that only says "this is unfair" gives us nothing to act on.

Reports go to a real person, not a queue nobody reads. We aim to decide within 72 hours, and faster where the content is clearly unlawful or raises a safeguarding concern. We record what was reported, what we decided and when. We will tell you what we decided.

While we look at a report the review normally stays up, unless it is clearly unlawful or a safeguarding matter, in which case we take it down first and decide afterwards.

8. Why we keep a record of who wrote a review

When a review is taken down we hide it, rather than erasing it. We keep the record of which account wrote it even after that account is deleted.

This is deliberate and it protects both sides. Under the law that applies in Northern Ireland, a coach who believes a review about them is untrue has the right to pursue the person who wrote it. If we destroyed that record, the only party left to pursue would be us — and a platform with that exposure ends up deleting reviews to protect itself, which is precisely what section 6 says we will not do.

We do not publish who wrote a removed review, and we do not hand identities over on request. It takes a court order.

9. Getting in touch

Use the Report control on the review itself where you can — it tells us exactly which one you mean. Otherwise email jordan@verdis.io.